Privacy Policy
Last updated: September 23, 2026
Introduction
Insta Pay Desk ("we", "us", "our") provides a B2B platform through which registered agents and partners offer Aeps, money transfer, bill payment, recharge and UTI PAN Card services to their customers. This Privacy Policy explains what information we collect, how we use it, and the choices you have.
Information We Collect
Depending on how you interact with us, we may collect:
- Contact details you provide directly - name, phone number, email address and business address.
- Identity and KYC documents required to onboard you as an agent or partner, such as PAN and Aadhaar details, in line with applicable regulatory requirements.
- Transaction data generated when you or your customers use our services (transaction type, amount, status and timestamps).
- Technical data such as device type, IP address and browser information, collected automatically when you use our website or platform.
How We Use Your Information
We use the information we collect to:
- Verify your identity and onboard you as an agent or partner.
- Process and settle the transactions you initiate through our platform.
- Provide customer support and respond to your enquiries.
- Meet our legal, regulatory and reporting obligations as a payments services aggregator.
- Improve and secure our website and platform.
Data Security
We use reasonable administrative, technical and physical safeguards to protect the information we hold from unauthorised access, disclosure, alteration or destruction. No method of transmission or storage is completely secure, and we continually work to improve the safeguards we use to protect your information.
Third-Party Services
To deliver Aeps, money transfer, bill payment, recharge and Pan Card services, we work with banking partners, payment networks and utility billers. We share only the information necessary for those partners to process your transactions, and we require them to safeguard your information appropriately. We do not sell your personal information to third parties.
Cookies
Our website may use cookies and similar technologies to remember your preferences and understand how our site is used. You can control or disable cookies through your browser settings; doing so may affect some site functionality.
Your Rights & Choices
You may contact us at any time to ask what information we hold about you, to request a correction, or to ask us to delete information we are not otherwise required to retain for legal, regulatory or accounting purposes.
Changes To This Policy
We may update this Privacy Policy from time to time. We will post any changes on this page along with an updated "Last updated" date.
Contact Us
If you have any questions about this Privacy Policy, please reach us at admin@instapaydesk.in.